Delivery & Refunds


If Vitality-Fix accepts your order, please allow us 5 to 10 working days to deliver the goods to you, subject to stock availability. However, in most cases the goods will be with you before that time. Delivery dates are only estimates and Grade A Naturals does not guarantee delivery within any such time and shall not be liable for any delay in delivery or performance. 

We deliver in Europe and United States of America and use the means of delivery / transport that provides the best and quickest service for each area. If your product is lost or damaged in transit, you must make your claim in writing. Damaged products must be retained in case we need to inspect them. For failed deliveries, please wait 10 working days in case of delays.

Refunds & Returns

As a consumer you have the right to withdraw from the purchase of an item according to local law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email to arrange collection of the item. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice.

Please note that you are liable for the delivery costs of returning the item to us. Please send any request for withdrawal, with your details using a returns form located in the footer menu.

Please then post any unwanted products to:

Este Collection c/o Storeship Ltd

Oakfield House, Derby Road Industrial Estate,

Heanor DE75 7QL, United Kingdom